Courageous Conversations

Individuals

DURATION:

1 day

This workshop provides a set of techniques, strategies and tips to make tough conversations less daunting and more productive. It covers how to prepare yourself in advance of the conversation, as well as the specific skills of building rapport, active listening, using positive language and managing emotional reactions.

Does this programme sound right for you?

Contact Incendo to tailor your experience and book to start making real change.

What you will achieve

Understand Your Conversation Style

Analyse your own style in challenging situations and how that correlates with how others see you, while recognising the impact of your behaviour on the outcomes of tough conversations.

Prepare for Tough Conversations

Establish the most commonly encountered challenging conversations and what makes them difficult; learn techniques for preparing for and conducting ‘tricky’ conversations that lead to a successful outcome.

Communicate with Confidence and Clarity

Communicate effectively through active listening and asking great questions, while being mindful of filters and how they can distort our experiences when there is a difference of opinion.

Who is this programme for?

Anyone Facing Tough Conversations

This workshop is suitable for anyone who is facing a potentially difficult conversation and would like to develop the knowledge and skills to tackle it confidently and productively.

Technical details

Duration

1 day

Capacity

Optimised for 9 to 12 participants

What to expect when you book

Real impact starts with understanding your business. Here’s how we tailor and deliver training that works:

Review & Discover Pain Points

  • Meet with key stakeholders to understand challenges and business goals.
  • Assess team dynamics, leadership capabilities, and operational hurdles.
  • Identify skill gaps and uncover barriers to growth and performance.

Design a Tailored Training Plan

  • Develop a bespoke programme aligned with business needs and culture.
  • Ensure content is practical, relevant, and focused on real-world application.
  • Incorporate insights from the review to target the root causes of issues.

Deliver & Embed Lasting Change

  • Facilitate interactive, engaging training that resonates with participants.
  • Provide tools, frameworks, and strategies that drive immediate impact.
  • Evaluate to ensure sustained behavioural and performance improvements.

Ready to customise your programme?

Does this programme resonate with you? Contact Incendo today to start customising your experience and solve your pain points today!

Trusted and referred by:

"If your values only show up on posters, don’t be surprised when your people start tuning them out - and you too.”

Justin Standfield

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