Working Assertively

Individuals

DURATION:

1 day

This workshop will help you understand what assertiveness is and how it differs from aggression and passivity. You’ll learn practical tips and techniques to stay calm and professional when facing hostility, managing your own responses in difficult situations.

Does this programme sound right for you?

Contact Incendo to tailor your experience and book to start making real change.

What you will achieve

Distinguish Assertiveness from Other Behaviours

Learn to identify assertiveness versus aggression and passivity. Master communication techniques and practise handling difficult requests and situations assertively at work.

Develop Assertive Communication Skills

Understand key characteristics of assertiveness and its positive impact in the workplace. Practise assertive body language and active listening to strengthen your message.

Manage Conflict Calmly

Use assertiveness strategies to defuse aggression, regain control, and manage your instinctive fight-or-flight reactions in challenging interactions.

Who is this programme for?

Professionals Seeking Confidence

This workshop is ideal for anyone wanting to recognise different behaviour types and respond confidently and assertively in challenging workplace situations.

Technical details

Duration

1 day

Capacity

Optimised for 9 to 12 participants

What to expect when you book

Real impact starts with understanding your business. Here’s how we tailor and deliver training that works:

Review & Discover Pain Points

  • Meet with key stakeholders to understand challenges and business goals.
  • Assess team dynamics, leadership capabilities, and operational hurdles.
  • Identify skill gaps and uncover barriers to growth and performance.

Design a Tailored Training Plan

  • Develop a bespoke programme aligned with business needs and culture.
  • Ensure content is practical, relevant, and focused on real-world application.
  • Incorporate insights from the review to target the root causes of issues.

Deliver & Embed Lasting Change

  • Facilitate interactive, engaging training that resonates with participants.
  • Provide tools, frameworks, and strategies that drive immediate impact.
  • Evaluate to ensure sustained behavioural and performance improvements.

Ready to customise your programme?

Does this programme resonate with you? Contact Incendo today to start customising your experience and solve your pain points today!

Trusted and referred by:

"Blaze with the fire that is never extinguished."

Luisa Sigea

Contact Incendo


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