Customer Experience Excellence

Individuals

DURATION:

1 day
This workshop will provide you with an overview of the best practice skills required to exceed your customers’ expectations. You will leave with a personal action plan for delighting customers (both internal and external) no matter what sector you work in.

Does this programme sound right for you?

Contact Incendo to tailor your experience and book to start making real change.

What you will achieve

Deliver World-Class Service

Explain the key components to world-class customer experience and assess your strengths and challenges; use this insight to deliver a consistently high level of customer experience within a range of different situations.

Align Service with Values

Manage customer expectations and demands effectively, and in a manner that aligns with your organisation’s values and behavioural standards.

Show Empathy and Care

Demonstrate real empathy – ensuring the customer feels listened to – at all touchpoints in the customer journey and especially when they’ve had cause to complain.

Who is this programme for?

Frontline Staff in Customer Roles

This workshop is ideal for frontline team members with little or no formal training in customer experience, who are in direct contact with either internal or external customers and are required to manage a range of customer expectations.

Technical details

Duration

1 day

Capacity

Optimised for 9 to 12 participants

What to expect when you book

Real impact starts with understanding your business. Here’s how we tailor and deliver training that works:

Review & Discover Pain Points

  • Meet with key stakeholders to understand challenges and business goals.
  • Assess team dynamics, leadership capabilities, and operational hurdles.
  • Identify skill gaps and uncover barriers to growth and performance.

Design a Tailored Training Plan

  • Develop a bespoke programme aligned with business needs and culture.
  • Ensure content is practical, relevant, and focused on real-world application.
  • Incorporate insights from the review to target the root causes of issues.

Deliver & Embed Lasting Change

  • Facilitate interactive, engaging training that resonates with participants.
  • Provide tools, frameworks, and strategies that drive immediate impact.
  • Evaluate to ensure sustained behavioural and performance improvements.

Ready to customise your programme?

Does this programme resonate with you? Contact Incendo today to start customising your experience and solve your pain points today!

Trusted and referred by:

"Meditation won’t fix your calendar - but it might just stop it from running your nervous system.”

Justin Standfield

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