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Quality Commitment

Quality means doing it right when no one is looking.
Henry Ford

Research tells us that trust and confidence are essential components of a positive relationship between client organisations and learning providers; as there is more choice than ever before, discerning clients want to trust that a provider is able to deliver a service or product to the highest possible standard.

At Incendo, we’re committed to continuously raising both learning standards and performance outcomes, so you can be assured that:

  • Our consultants, facilitators and coaches conform to a professional Code of Ethics & Practice.
  • Our marketing material is verifiable and accurately represents the learning and development services that we provide.
  • Our learning materials and delegate support options are well designed, up to date, fit for purpose and appropriate to the level of learning.
  • The people involved in learning provision on behalf of Incendo are technically competent and are appropriate subject matter experts.

“Client feedback consistently tells us that our commitment to high quality and process improvement in the provision of learning and development is at the heart of the value we deliver for their organisations.”

Justin Standfield, Managing Director